Our website offers a comprehensive FAQ, including details on how to operate our products, obtain service and maintain them.
You can track orders via your 'My Hornby Hobbies' account.
If you have a general enquiry about an order please contact customer services.
customerservices.uk@hornby.com
For enquiries of a technical nature or if you have a problem or fault with your product.
technicalservices.uk@hornby.com
For other brands please see related email addresses below.
Airfix:
customerservices.uk@airfix.com
technicalservices.uk@airfix.com
If you have an Airfix or Corgi Spares enquiry, please use contact spares@airfix.com / spares@corgi.co.uk directly
SPARES SERVICE:
Please include the following details to allow us to process your spares request more efficiently:
- full name, delivery address, email and phone number (these details are required for the delivery service)
- the model name, number and the section of the instructions that the part can be found.
- Could you also advise where and when you bought the item (a proof of purchase if available) please supply us with the full traceability code which can be found on a small white label on the rear of the box.
This enables us to quickly identify the correct product and manufacturing batch so that we can check to see if the parts are available and establish if there are any other recorded issues.
Scalextric:
customerservices.uk@scalextric.com
technicalservices.uk@scalextric.com
Corgi:
customerservices.uk@corgi.co.uk
technicalservices.uk@corgi.co.uk
Humbrol:
customerservices.uk@humbrol.com
technicalservices.uk@humbrol.com
We aim to respond to all customer service emails within 7 working days
Comments
2 comments
Can you still purchase cars for the original scalextric sets
Hola estimados mi nombre es sergio covarrubias soy de chile, quiero saber si les puedo comprar y que me despachen a Santiago de Chile, Sudamérica. Tengo autopista f1 scalextric. he estado comprando por ebay autos y piezas de segunda mano, pero me interesan sus productos.
Saludos y espero su respuesta.
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