Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    Spark Plug Compatibility

    We have recently discovered there may be some compatibility issues with certain Scalextric cars and the Spark Plug Wireless Dongle. This is due to a particular Scalextric slimline motor being used ...

  • Customer Care created an article,

    Scalextric Competition Terms & Conditions

    Route to entry for the competition and details of how to enter are via Scalextric’s Website, Facebook, Instagram, YouTube, TikTok and/or Twitter channels. The winner(s) will be contacted via the r...

  • Customer Care created an article,

    EU Delivery Updates

    We would like to sincerely apologise to our customers who have experienced delays in receiving their deliveries. Due to the effects of Brexit and Covid-19, we have recently been unable to ship to...

  • Customer Care created an article,

    Contact Details - Clearpay

      Hornby accepts orders paid via Clearpay. If you have queries about your payment once you have placed an order or wish to discuss your Clearpay account, you should speak to Clearpay directly.   Y...

  • Customer Care created an article,

    SS 496G VM Camper Van type 1B

      SS 496G VM Camper Van type 1B

  • Customer Care created an article,

    SS 532 Mustang GT4 Drift

      SS 532 Mustang GT4 Drift

  • Customer Care created an article,

    SS 531 BMW 330i M-Sport

      SS 531 BMW 330i M-Sport

  • Customer Care created an article,

    US Customers - Returns from US $ website

    Returns Hornby America has a 30 Day money back guarantee.  If for any reason you are not satisfied with our product or service, find the product to be defective or your order is damaged in transit,...

  • Customer Care created an article,

    US Customers - Deliveries from our $ site

    Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your ...

  • Customer Care created an article,

    SS 524C Ford Capri mk3

    Service sheet for Ford Capri Mk3 C4101 C4153 C4181W C4284 C4222 Example Image: