Customer Care
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Recent activity by Customer Care-
Contact Details - Hornby Hobbies UK
Customer Services:We operate a telephone Service open on +44 (0)1843 233502:Monday – Wednesday: 9am - 5pmThursday – Friday: 9am – 3pmWe will also be closed on December 27, 28 and January 3. Technic...
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Send us an enquiry
Our website offers a comprehensive FAQ, including details on how to operate our products, obtain service and maintain them. You can track orders via your 'My Hornby Hobbies' account. If you have a...
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Contact Details - Scalextric UK Marketing
Email your suggestions and ideas for future Scalextric products: marketing@scalextric.com
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UK shipping updates
We are thrilled to now be offering all our customers a new choice of shipping options for all your favourite Hornby Hobbies products. Customers now have the option of either standard or express s...
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Creating Website Stock Notifications
You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...
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What is the delivery time to countries outside the UK?
Please note: Due to the combination of COVID and recent Brexit changes we are experiencing delays in sending goods outside the UK. Europe - 7-10 daysRest of World - up to 12 working days
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Changes to Delivery Address
In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...
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Scalextric Competition Terms & Conditions
Route to entry for the competition and details of how to enter are via Scalextric’s Website, Facebook, Instagram, YouTube, TikTok and/or Twitter channels. The winner(s) will be contacted via the r...
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SS No. 496H, VW Camper Van Type 1B
VW Camper Van Type 1B C3371A; C3569AW; C3395; C3645; C3938; C3966A; C3995W; C3891; C3933; C4303; C4086; C4217 Example Image:
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Pre-Ordering
Question: What is a pre-order? It is possible to secure some items before they come into stock by pre-ordering on the website. This is especially useful when a product is anticipated to be pop...