Customer Care
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Recent activity by Customer Care-
Scalextric Track Maintenance
Tip: Cleaning Cleaning Scalextric track Light cleaning of the track surface is recommended for daily use. We recommend using a damp cloth or very lightly oiled cloth. This removes light grime a...
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Contact Details - Hornby USA
CUSTOMER CARE Telephone: 1.877.358.6405 E-mail: CustomerSupport@hornby.us Technical Support: TechnicalSupport@hornby.us 1.877.358.6405 Train Support: TechSupport@hornby.us 1.877.358.6405 x114 Fac...
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Club contacts
Clubs helpline: 01843 233512 Clubs email: newclubs@hornby.com
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Repairs
We offer a repairs service for certain Hornby and Scalextric products. Please call Customer Services on 01843 233525 or email customerservices.uk@hornby.com for advice and pricing details. If Custo...
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What is your policy for returning Christmas purchases?
Any order placed on the website from the 1st of November can be returned for a refund or an exchange (subject to product availability) up until the 10th of January. Orders placed after 24th Decembe...
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Can I order goods for delivery to a BFPO address?
Yes, we can deliver to a BFPO address.
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How do delivery charges apply to pre-orders?
Pre-order items will be despatched as soon as they come into stock and will therefore incur delivery charges where applicable. If you have different pre-order items in your basket, or a mixture of ...
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Can I order goods for delivery to a P.O Box or automated parcel locker?
Unfortunately, we cannot deliver to a P.O Box or automated parcel locker - there must be someone present to sign for the delivery
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I was out when my order was meant to be delivered, how do I rearrange delivery?
If you were out when our delivery partner attempted to deliver your parcel, they will leave an information card. The card will give you a telephone number for you to contact to arrange a convenient...
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I haven't received the goods I ordered yet. Where are they?
Please allow 1-3 working days for UK delivery following confirmation we have shipped your order. If your delivery has not arrived within 5 working days, please contact Customer Services on 01843 23...