Customer Care

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  • UK & ROW Delivery Costs

    Our worldwide delivery rates are as follows: Countries Delivery Cost Offers United Kingdom Standard - £3.95 Express - £6.95 FREE Standard Delivery when you spend over £50 Belgium, Czech Re...

  • Aston Martin DB5

    SKU: C3091A, C1254, C3127W, C4436

  • Forums Rules

    Please comply with the following rules: These Forums are intended for the discussion of all things model and hobby-based. Primarily a place for newcomers and experienced modellers alike to ask ques...

  • Contact Details - Hornby Hobbies UK

    Customer Services:We operate a telephone Service open on +44 (0)1843 233502:Monday – Wednesday: 9am - 5pmThursday – Friday: 9am – 3pmWe will also be closed on December 27, 28 and January 3. Technic...

  • Send us an enquiry

     Our website offers a comprehensive FAQ, including details on how to operate our products, obtain service and maintain them. You can track orders via your 'My Hornby Hobbies' account. If you have a...

  • Contact Details - Scalextric UK Marketing

    Email your suggestions and ideas for future Scalextric products:

  • UK shipping updates

    We are thrilled to now be offering all our customers a new choice of shipping options for all your favourite Hornby Hobbies products.   Customers now have the option of either standard or express s...

  • Creating Website Stock Notifications

    You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...

  • What is the delivery time to countries outside the UK?

    Please note: Due to the combination of COVID and recent Brexit changes we are experiencing delays in sending goods outside the UK. Europe - 7-10 daysRest of World - up to 12 working days

  • Changes to Delivery Address

    In the event you need to change your delivery address this must be communicated to us by email at or by phone 01843233512. Please note additional delivery charges may...