Customer Care

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  • UK & ROW Delivery Costs

    Our worldwide delivery rates are as follows: Countries Delivery Cost Offers United Kingdom Standard - £3.95 Express - £6.95 FREE Standard Delivery when you spend over £50 Belgium, Czech Re...

  • Aston Martin DB5

    SKU: C3091A, C1254, C3127W, C4436

  • Forums Rules

    Please comply with the following rules: These Forums are intended for the discussion of all things model and hobby-based. Primarily a place for newcomers and experienced modellers alike to ask ques...

  • Contact Details - Hornby Hobbies UK

    Customer Services:We operate a telephone Service open on +44 (0)1843 233502:Monday – Wednesday: 9am - 5pmThursday – Friday: 9am – 3pmWe will also be closed on December 27, 28 and January 3. Technic...

  • Send us an enquiry

     Our website offers a comprehensive FAQ, including details on how to operate our products, obtain service and maintain them. You can track orders via your 'My Hornby Hobbies' account. If you have a...

  • Contact Details - Scalextric UK Marketing

    Email your suggestions and ideas for future Scalextric products: marketing@scalextric.com

  • UK shipping updates

    We are thrilled to now be offering all our customers a new choice of shipping options for all your favourite Hornby Hobbies products.   Customers now have the option of either standard or express s...

  • Creating Website Stock Notifications

    You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...

  • What is the delivery time to countries outside the UK?

    Please note: Due to the combination of COVID and recent Brexit changes we are experiencing delays in sending goods outside the UK. Europe - 7-10 daysRest of World - up to 12 working days

  • Changes to Delivery Address

    In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...