Customer Care

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  • What is Digital Plug Ready (DPR)?

    What is Digital Plug Ready (DPR)? Nearly all of our new cars are made with a standard feature called Digital Plug Ready (DPR) - a plug accessed via the floor pan of the car. DPR cars have the...

  • Aston Martin DB5

    SKU: C3091A, C1254, C3127W, C4436

  • Contact Details - Scalextric UK Marketing

    Email your suggestions and ideas for future Scalextric products: marketing@scalextric.com

  • Contact Details - Clearpay

      Hornby accepts orders paid via Clearpay. If you have queries about your payment once you have placed an order or wish to discuss your Clearpay account, you should speak to Clearpay directly.   Y...

  • One Controller Moves All the Cars?

    One Controller Moves All the Cars? Single Car Control through one Hand Controller The normal procedure for programming is to remove all cars from the track. Place the car to be programmed on th...

  • Is all Scalextric track compatible with Digital?

    Is all Scalextric track compatible with Digital? Scalextric Digital is designed to be fully compaible with standard Scalextric track. Here are a few tips when using a Scalextric Digital layout. ...

  • Christmas 2022 delivery dates

    Last updated – 19/12/2022 We’re working hard to ensure everyone gets their orders for Christmas. However, a number of factors are having a challenging impact on the efficiency of nationwide parcel ...

  • Forums Rules

    Please comply with the following rules: These Forums are intended for the discussion of all things model and hobby-based. Primarily a place for newcomers and experienced modellers alike to ask ques...

  • Creating Website Stock Notifications

    You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...

  • Changes to Delivery Address

    In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...